Refund & Cancellation Policy

At Partpulse International Pvt. Ltd., we prioritize customer satisfaction and aim to provide a seamless shopping experience. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed, ensuring transparency and clarity for our customers.

1. Cancellation of Orders: Customers may cancel their orders within 24 hours of placing them. To initiate a cancellation, customers must contact our customer service team via email or phone. After the 24-hour period, orders may be processed and shipped, making cancellation impossible.

2. Refund Eligibility: Refunds are applicable under specific circumstances. Customers may request a refund if the product received is defective, damaged, or not as described. To be eligible for a refund, customers must notify us within 7 days of receiving the product and provide photographic evidence of the issue.

3. Return Process: To initiate a return, customers must contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Products must be returned in their original packaging, unused, and in the same condition as received. The RMA number must be included with the returned item to ensure proper processing.

4. Refund Processing Time: Once the returned product is received and inspected, we will notify the customer of the approval or rejection of the refund. If approved, the refund will be processed within 7 to 14 business days, depending on the payment method used at the time of purchase.

5. Non-Refundable Items: Certain items are non-refundable, including but not limited to opened software, digital downloads, and products that have been used or altered. Customers are encouraged to review product descriptions and specifications carefully before making a purchase.

6. Shipping Costs: Shipping costs incurred during the initial purchase are non-refundable. In cases of defective or incorrect items, Partpulse International Pvt. Ltd. will cover the return shipping costs. Customers must use a trackable shipping service or purchase shipping insurance for items over a certain value to ensure they are returned safely.

7. Changes to the Policy: Partpulse International Pvt. Ltd. reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on our website, and customers are encouraged to review the policy periodically to stay informed of any updates.

This Refund and Cancellation Policy is designed to protect both the customer and Partpulse International Pvt. Ltd. By understanding these terms, customers can make informed decisions and enjoy a satisfactory shopping experience.